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Key Responsibilities
- Handle customer inquiries via phone, email, chat, or in person
- Resolve complaints and provide accurate product/service information
- Process orders, returns, and customer requests
- Maintain customer records and follow up on issues
- Ensure high customer satisfaction and professionalism
Skills Required
- Strong communication skills (English required; Arabic is a plus)
- Problem-solving and patience
- Basic computer and CRM knowledge
- Friendly and professional attitude
Working Hours
- 8–9 hours per day
- Shift-based (retail, call centers, or offices)
Average Salary (UAE)
- AED 2,500 – 4,500 per month
- Incentives/bonuses in some companies
2. Sales Assistant
Key Responsibilities
- Assist customers with product selection and purchases
- Maintain store cleanliness and product displays
- Handle billing, POS systems, and cash/card transactions
- Meet daily or monthly sales targets
- Stock shelves and monitor inventory levels
Skills Required
- Customer-focused mindset
- Basic math and billing skills
- Sales and persuasion skills
- Ability to work under pressure
Working Hours
- 8–10 hours per day
- Rotational shifts (mall/retail environments)
Average Salary (UAE)
- AED 2,200 – 4,000 per month
- Commission or sales incentives may apply
3. Supervisor (Customer Service / Sales)
Key Responsibilities
- Supervise and guide customer service or sales staff
- Ensure daily operations run smoothly
- Handle escalated customer complaints
- Prepare schedules, reports, and performance evaluations
- Ensure targets, policies, and service standards are met
Skills Required
- Leadership and team management
- Strong communication and decision-making
- Experience in retail, sales, or customer service
- Reporting and basic administrative skills
Working Hours
- 8–9 hours per day
- May include weekends and shifts
Average Salary (UAE)
- AED 4,000 – 5,000 per month
- Higher pay with experience and industry
