Front Office Assistant/ Reception & Office Assistant
Here’s a more detailed breakdown of common responsibilities:
Guest Services:
- Welcoming and Directing: Greeting guests, employees, and clients as they arrive, and directing them to the appropriate person or office.
- Answering Inquiries: Providing information about the company, its services, and location.
- Handling Complaints: Addressing guest concerns and complaints in a professional and timely manner.
- Managing Reservations: In some settings, this includes taking and managing reservations (phone, online, or in person).
- Check-in/Check-out: In hospitality settings, this involves processing guest check-ins and check-outs, handling payments, and assigning rooms.
- Providing Information: Giving information about the hotel, available rooms, rates, and amenities.
Administrative Tasks:
- Answering Phones: Answering and directing incoming calls, taking messages, and transferring calls.
- Managing Mail and Deliveries: Receiving, sorting, and distributing incoming mail and packages, and preparing outgoing mail.
- Scheduling: Maintaining calendars and scheduling appointments.
- Data Entry and Filing: Accurately entering data into systems and maintaining organized files.
- Maintaining Office Supplies: Monitoring office supplies and ordering replacements as needed.
- Security: Maintaining the security of the front office by monitoring visitor access and following safety procedures.
- General Office Support: Assisting with various clerical tasks like photocopying, faxing, and transcribing.
