✅ Customer Assistant / Customer Service Assistant (DUBAI / SHARJAH)

1. Customer Interaction
   • Greet customers warmly and assist with inquiries.
   • Handle complaints or escalate them when needed.
   • Provide accurate information about products, services, or policies.
2. Sales Support
   • Recommend products or services based on customer needs.
   • Upsell or cross-sell when appropriate.
3. Problem Resolution
   • Resolve minor customer issues promptly and professionally.
   • Use company systems to manage returns, exchanges, or service tickets.
4. Operational Tasks
   • Operate tills, handle cash and card payments.
   • Maintain stock levels, replenish shelves, or update displays.
5. Communication & Teamwork
   • Work closely with team members to ensure smooth customer service.
   • Report any issues or trends to supervisors.
6. Cleanliness & Safety
   • Keep the work area tidy and follow safety standards.
   • Adhere to hygiene protocols, especially in food or health-related environments.

✅ Customer Service Supervisor / Team Leader Responsibilities

1. Team Management
   • Lead, motivate, and supervise a team of customer assistants.
   • Schedule shifts, assign tasks, and manage attendance or coverage issues.
2. Performance Monitoring
   • Track team performance and customer service KPIs.
   • Deliver feedback and support staff development.
3. Customer Escalations
   • Handle difficult customer situations or complaints escalated by team members.
   • Ensure issues are resolved efficiently and in line with company policy.
4. Training & Onboarding
   • Train new employees in customer service standards and procedures.
   • Provide ongoing coaching and support.
5. Process Improvement
   • Identify ways to improve customer experience or service operations.
   • Implement and enforce company policies and service protocols.
6. Reporting & Communication
   • Report performance and operational issues to management.
   • Communicate company updates and initiatives to the team.