🗂️ Office Assistant
Also known as: Administrative Assistant, Office Clerk, Admin Support
Key Responsibilities:
- Managing filing systems (physical or digital).
- Handling incoming calls, emails, and correspondence.
- Scheduling meetings and maintaining calendars.
- Performing data entry and maintaining records.
- Assisting in office supply management and inventory.
- Supporting staff with clerical tasks and logistics.
Skills & Requirements:
- Proficiency in MS Office (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication.
- High school diploma (minimum); diploma/degree preferred.
- Time management and basic bookkeeping knowledge is a plus.
đź‘Ą Customer Supervisor
Also known as: Customer Service Supervisor, Client Service Lead
Key Responsibilities:
- Leading a customer service team to ensure high-quality support.
- Resolving escalated complaints and customer issues.
- Monitoring performance metrics (e.g., response times, satisfaction).
- Providing coaching and training to service staff.
- Developing service protocols and ensuring compliance.
- Reporting on customer feedback and trends to management.
Skills & Requirements:
- Strong leadership and team management skills.
- Excellent problem-solving and conflict resolution abilities.
- Proven experience in customer service (2–3 years+ preferred).
- Familiarity with CRM systems and support tools.
- Bachelor’s degree preferred (or equivalent work experience).
âś… Shared Expectations:
- Professionalism and a positive attitude.
- Ability to work independently and in teams.
- Flexibility with shifts or deadlines when needed.