✅ Customer Assistant / Customer Service Assistant Responsibilities
- Customer Interaction
- Greet customers warmly and assist with inquiries.
- Handle complaints or escalate them when needed.
- Provide accurate information about products, services, or policies.
- Sales Support
- Recommend products or services based on customer needs.
- Upsell or cross-sell when appropriate.
- Problem Resolution
- Resolve minor customer issues promptly and professionally.
- Use company systems to manage returns, exchanges, or service tickets.
- Operational Tasks
- Operate tills, handle cash and card payments.
- Maintain stock levels, replenish shelves, or update displays.
- Communication & Teamwork
- Work closely with team members to ensure smooth customer service.
- Report any issues or trends to supervisors.
- Cleanliness & Safety
- Keep the work area tidy and follow safety standards.
- Adhere to hygiene protocols, especially in food or health-related environments.
- ✅ Customer Service Supervisor / Team Leader Responsibilities
- Team Management
- Lead, motivate, and supervise a team of customer assistants.
- Schedule shifts, assign tasks, and manage attendance or coverage issues.