SHARJAH DUBAI & ABU DHABI
Customer Service / Sales Assistants are frontline employees who support customers, promote products, and help increase sales. These roles are common in retail, hospitality, call centers, and e-commerce.
🔹 Key Responsibilities:
- Greeting and assisting customers in person, by phone, or online
- Recommending products or services based on customer needs
- Handling sales transactions (cash/card payments, returns, exchanges)
- Resolving customer complaints or issues professionally
- Maintaining product knowledge to provide accurate information
- Organizing displays and keeping the sales area tidy
- Upselling and cross-selling to maximize sales opportunities
- Updating customer records and processing orders
- Meeting sales or service targets
🔹 Essential Skills & Qualities:
- Strong communication and interpersonal skills
- Patience and empathy in dealing with customers
- Problem-solving ability
- Sales and persuasion skills
- Attention to detail
- Ability to multitask and stay organized
- Teamwork and collaboration
- Basic IT or point-of-sale (POS) system knowledge
- Adaptability in fast-paced environments
Responsibilities:
- Welcome customers and assist with inquiries
- Recommend suitable products and close sales
- Handle payments, refunds, and exchanges
- Resolve customer complaints and follow up
- Maintain a clean and attractive sales area
- Achieve individual and team sales targets
- Stay informed on new products and promotions
Requirements:
- Previous retail or customer service experience is a plus
- Excellent communication and people skills
- Able to work flexible hours, including weekends
- Basic math and IT skills
- A friendly, enthusiastic, and positive attitude