🗂️ Office Assistant

Also known as: Administrative Assistant, Office Clerk, Admin Support

Key Responsibilities:

• Managing filing systems (physical or digital).
• Handling incoming calls, emails, and correspondence.
• Scheduling meetings and maintaining calendars.
• Performing data entry and maintaining records.
• Assisting in office supply management and inventory.
• Supporting staff with clerical tasks and logistics.

Skills & Requirements:

• Proficiency in MS Office (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication.
• High school diploma (minimum); diploma/degree preferred.
• Time management and basic bookkeeping knowledge is a plus.

👥 Customer Supervisor

Also known as: Customer Service Supervisor, Client Service Lead

Key Responsibilities:

• Leading a customer service team to ensure high-quality support.
• Resolving escalated complaints and customer issues.
• Monitoring performance metrics (e.g., response times, satisfaction).
• Providing coaching and training to service staff.
• Developing service protocols and ensuring compliance.
• Reporting on customer feedback and trends to management.

Skills & Requirements:

• Strong leadership and team management skills.
• Excellent problem-solving and conflict resolution abilities.
• Proven experience in customer service (2–3 years+ preferred).
• Familiarity with CRM systems and support tools.
• Bachelor’s degree preferred (or equivalent work experience).

✅ Shared Expectations:

• Professionalism and a positive attitude.
• Ability to work independently and in teams.
• Flexibility with shifts or deadlines when needed.