DUBAI & SHARJAH

HEAD CASHIER / SALES ASSISTANT – ROLE & RESPONSIBILITIES

I. Core Responsibilities

A. Cash Handling & POS Management

• Supervise and operate the point-of-sale (POS) system.
• Handle cash, credit, and digital transactions accurately.
• Balance cash drawers and prepare end-of-day reports.

B. Staff Supervision

• Train and support junior cashiers and sales staff.
• Schedule shifts and ensure adequate front-end staffing.
• Resolve escalated customer issues at checkout.

C. Customer Service

• Greet and assist customers with purchases and inquiries.
• Upsell or promote products at the checkout.
• Handle returns, exchanges, and complaints professionally.

D. Sales Support

• Assist on the sales floor during peak hours.
• Restock shelves and maintain store appearance.
• Monitor stock levels near the cashier station (e.g., impulse goods).