🧾 Receptionist Responsibilities

1. Greeting Visitors: Welcome guests and clients in a professional and friendly manner.
2. Answering Phones: Handle incoming calls, redirect them as needed, and take accurate messages.
3. Managing Front Desk: Oversee the reception area to ensure cleanliness and organization.
4. Scheduling Appointments: Maintain calendars for staff, schedule meetings, and book conference rooms.
5. Handling Inquiries: Respond to emails, direct queries to the appropriate departments, and provide general information.
6. Receiving Deliveries: Manage and log incoming packages and mail.
7. Administrative Support: Assist with data entry, filing, and basic office duties.
8. Security Checks: Monitor visitor access and maintain sign-in logs.
9. Coordination: Liaise with office staff to ensure smooth communication and operations.

🛍️ Customer Assistant Responsibilities

1. Customer Service: Assist customers with inquiries, complaints, and product selections.
2. Sales Support: Promote products, process transactions, and upsell where appropriate.
3. Inventory Management: Restock shelves, report low stock, and assist with inventory counts.
4. Product Knowledge: Stay informed about products and services to provide accurate guidance.
5. Checkout Duties: Operate point-of-sale (POS) systems and handle payments.
6. Cleanliness & Organization: Keep the sales floor clean, organized, and visually appealing.
7. Customer Feedback: Collect and relay customer feedback to improve service quality.
8. Team Collaboration: Work with colleagues to achieve sales targets and improve customer experience.
9. Complaint Handling: Resolve customer issues professionally or escalate when necessary.